I just found out last month that Delicious, Straits Quay is no longer operating... :( I remembered many, many occasions of going for their English Afternoon Tea set after living social/Groupon published the promotion. I hope they are coming back to Penang, again. And, I remembered there was once, I tweeted about a cake that I wanted and Michael Saxon responded to come by the next time for it.... and again, all these extraordinary customer service is important to keep F&B business going.. Maybe not just f&b, but all types of business...